Frequently Asked Questions

.. For The Spa Mover

Is there anything I need to do before you have my hot tub moved?
The hot tub is in my backyard and I have a fence, what can I do?
My hot tub is old and damaged. Will you still move it?
Do you guarantee my cargo will arrive safely?
Is your company insured?
How far will you transport my cargo?

.. For The Spa Technician

My hot tub is in need of numerous repairs. Can you fix it for me?
How tough is it to maintain a hot tub?
This is my first time owning a hot tub. Are you able to assist me with proper chemicals, maintenance techniques and accessories?

.. For The Spa Electrician

My hot tub has just been moved and now I need someone to connect the 110 or 220 volt wiring, can you connect if for me?
What sort of electrical requirements do I need?
How much does it cost to operate a hot tub monthly?

Is there anything I need to do before you have my hot tub moved?
The hot tub must be drained before it can be moved. For a small fee, we can drain the hot tub for you, or you can choose to do it yourself.
Site preparation and clear pathway for the hot tub needs to be prepared prior to The Spa Mover's arrival. This includes having a level surface, trees trimmed back, and patio furniture removed.
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The hot tub is in my backyard and I have a fence, what can I do?
Having a fence poses no problem. You must first measure the width of your gate and compare that to the height of your hot tub. We prefer to bring the hot tub through the gate with the hot tub standing upright. If this is not possible, an equal section of fence needs to be removed.
View Demonstration
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My hot tub is old and damaged, will you still move it?
Yes, we will relocate or dispose of your hot tub no matter what condition it is currently in.
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Do you guarantee my cargo will arrive safely?
We strive for customer satisfaction. The Spa Mover has invested in state of the art equipment to ensure that your cargo
will arrive safely. View Demonstration
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Is your company insured?
Absolutely! We are fully insured. Company policy requires every city to maintain Business Liability and Cargo insurance.
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How far will you transport my cargo?
At this time The Spa Mover is not capable of shipping overseas, however long distance relocation is available upon request.
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My hot tub is in need of numerous repairs. Can you fix it for me?
Our Spa Technicians can fix your leak, replace faulty equipment (i.e. pumps, heaters, blowers, control boards), and provide you with all the appropriate chemicals.
Note:  Spa Technician rates are $85 per hour and are not included in your Spa Relocation quote. Contact The Spa Technician for a more accurate quote.
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How tough is it to maintain a hot tub?
It's not. Once a week, using test strips or a test kit, check the sanitizer level and pH level in your spa. This is a 2 minutes process. Then make the necessary adjustments. If the pH is low, add pH Increaser; if the pH is high, add pH Decreaser. If the chlorine level is low, add more and if it's high, open the cover and let some of it burn off.

Feel free to download and review our Chemical Instruction Sheet.
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This is my first time owning a hot tub. Are you able to assist me with proper chemicals, maintenance techniques and accessories?
Every Spa Relocation includes an orientation on how to properly maintain your Spa. Additional techniques are available in our Answer Center. We can also provide you with replacement Spa Covers and Spa Accessories for the life of your hot tub.

Feel free to download and review our Chemical Instruction Sheet.
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My hot tub has just been moved and now I need someone to connect the 220 or 110 volt. Can you connect it for me?
Yes, we have Certified Licensed Spa Electricians that can come to your home and run the necessary power.
Note:  Spa Electricians bill separately and are not included in your Spa Relocation quote. Contact us for an accurate Spa Electrician quote.
TECL# 132929
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What sort of electrical requirements do I need?
Always check with a Certified Licensed Electrician. For most spas, the required wire is 6 gauge 3 wire with a ground and a 50 amp GFCI breaker is needed to run a two pump system. For a one pump unit, you'll need an 8 gauge 3 wire with ground and a 40 amp GFCI breaker. The technical term is '6 gauge 4 wire' and '8 gauge 4 wire'.
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How much does it cost to operate a hot tub monthly?
There are a lot of variables that determine monthly operating costs. Some of these variables include climate, how often the spa is used, filtration cycles, cost per kilowatt hour in the area, is it a 110v or 220v system and whether or not the spa is foam filled or recovers the waste heat off of the motors. As you can see there are many factors in determining your monthly costs. Most spas cost about a dollar a day which is pretty reasonable considering the benefits. A dollar a day is usually based on using the spa 30 minutes a day, 5 days a week in a cold climate.
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